British Council Job Vacancy Application Details

Filed in Jobs by on April 6, 2021 0 Comments

British Council Vacancy Application Details.

The British Council Jobs Vacancy application form, requirements, eligibility, available positions, qualifications needed, application guidelines, how to apply, closing date, and other important vacancies link are published here on Myapplications.co.za as obtained from the official Jobs Carriers website/portal.

British Council Jobs Vacancy

Date: 06-Apr-2021

Location: Johannesburg, ZA

Company: British Council

A connected and trusted UK in a more connected and trusted world.
Equality Statement
The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.
The British Council are committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be contingent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
Customer Service Officer _ Johannesburg (2 Positions)
Pay band: 4/H
Department: Customer Service
Contract type: Locally Engaged
Duration: 1 Year Fixed Term Contract
Role Purpose:
To contribute to the smooth running of the British Council’s exams operations in South Africa by delivering high quality customer service and sales targets as part of a larger team that is in line with corporate standards and policies. The post-holder will be the main point of contact for visitors, providing information about our services, counselling customers to ensure they make the right decisions regarding products and services and ensure enquiries are converted into sales.
Challenges / Accountabilities:
Customer Service (internal and external)
  • Provide a consistent and positive customer experience in line with British Council Corporate Customer Service Strategy and relevant standards and polices. S/he will handle first level enquiries received in person, by email or telephone on relevant aspects of the British Council’s activities / products or departments, in a friendly and professional manner, in line with Customer Service standards and, forward all second level enquiries to relevant colleagues, ensuring they are attended to within specified timelines.
  • Update and maintain standard responses and other information for enquiry handling and send out information by mail or telephone about British Council activities. Successful candidate will be required to record all forms of customer data and records accurately using Salesforce to enable the directorate meet corporate CS standards and inform strategic decision-making. To ensure the reception area is always professional looking.
  • Check Customer Feedback box daily, responding to all feedback and customer comments and, where necessary, forwarding to relevant colleagues, ensuring they are attended to within specified timelines. Be responsible for recording and maintaining promotional material; order promotional material for Exams activities, supporting the effective implementation of the BC’s corporate brand identity to required standards.
Sales
  • Build rapport and be patient with prospective customers in order to find out their objectives, needs and requirements. Be pro-active and positive when dealing with all prospects. S/he will be the point of contact for exam prospects, guiding them through the journey from first point of enquiry to final sale. Maximise conversion rates of enquiries to sales figures by communicating features and benefits of British Council offers, convincing and persuading /guiding prospects to apply / buy.
Support to Exams Operations
  • Provide energy and purpose in following the Marketing Action Plan and in agreement with the Customer Service Manager and Director Exams with a view to achieving test taker numbers and income targets. Support the delivery of examination services / products (E.g. processing exam applications) to internal and external customers to defined quality standards, in order to meet customer needs, support the delivery of the In- Country Examinations Business Development Plan and, to enable the Council to meet its corporate objectives
Risk and Compliance
  • Follows local compliance and agreed corporate risk management procedures relevant to customer service delivery (e.g. Data Protection, Freedom of Information, Child Protection, Safe Guarding Policies ,Consumer Contracts Regulations, EDI, security policies, financial protocols, anti-fraud measures) to protect the interests of the British Council and its customers at all times
Requirements
Essential:
  • English Proficiency Level – IELTS Band 7
  • University degree / Diploma in a relevant discipline
  • At least two years working in a reputable customer service environment
  • Experience of working with a wide variety of customers
  • Experience of handling complaints
  • At least one-year sales experience
Desirable:
  • Institute of Customer Service Qualification
  • Knowledge of CRM and SAP
  • Experience of developing cross-departmental relationships
Additional Information: All applicants should have a pre-existing legal status to live and work in South Africa. The British Council will not facilitate/sponsor visa applications and work permits.
Closing Date: 18 April 2021 applications will close 23:59 Kenya Time

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