CHEP Job Vacancy Application Details

Filed in Jobs by on April 15, 2021 0 Comments

CHEP Vacancy Application Details.

The CHEP Jobs Vacancy application form, requirements, eligibility, available positions, qualifications needed, application guidelines, how to apply, closing date, and other important vacancies link are published here on Myapplications.co.za as obtained from the official Jobs Carriers website/portal.

CHEP Jobs Vacancy

Brambles companies, including CHEP, help move more goods to more people, in more places than any other organisation on earth. Our 330 million pallets, crates and containers are continuously in motion, forming the invisible backbone of the global supply chain and the world’s biggest brands trust us to help them transport their goods more efficiently, sustainably and safely. As pioneers of the sharing economy, Brambles created one of the world’s most sustainable logistics businesses through the share and reuse of its platforms under a model known as ‘pooling’. Brambles primarily serves the fast-moving consumer goods (e.g. dry food, grocery, and health and personal care), fresh produce, beverage, retail and general manufacturing industries. The Group employs more than 10,000 people and operates in over 60 countries with its largest operations in North America and Western Europe. For further information, please visit www.brambles.com.

Job Description

Position Purpose

Reporting to the Customer Contact Supervisor, the successful applicant will provide a support service for customers in the area. This role is integral as it is the first point of contact for the customer. This role is to assist CHEP in building and maintain solid relationships with the customer base.

Major/Key Accountabilities

Responsibilities include:

  • Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues
  • Customer account reconciliations
  • Arrange Telephonically collection of Pallets from customers
  • Manage EMS customer balances
  • Working on site and Scheduling calls and providing feedback and corrective recommendations to the customer and Business Manager
  • Identification and Investigation of credit equipment balances
  • Analysis and resolution of suspended movements
  • Investigate and resolve queries from the business & customers
  • Follow up with customer and business to ensure the recommendations are adhered
  • Accurate processing of client requests on Siebel
  • Electronic System Support to local client base
  • Manage the helpdesk function (if applicable)
  • General office administration such as switchboard, filing and other duties
  • Participate in Team Projects
  • Serve as backup for TEMS and other staff within the team
  • Assist in any other task as delegated by management.

 

Measures

Customer Satisfaction – Internal and External

Tasks are completed as per the SLA

Scope

Support service for customers and the business in Africa.

Authority/ Decision Making

Decisions supporting the resolution of customer queries and investigations

Decisions to make recommendations to customers

Challenges

  • Working under pressure
  • Working in a team
  • Deadline Driven – Strict SLA’s

Key contacts

Internal

External

Customer Relationship Managers, Business Managers, CCT Nationally

Customer Equipment Controllers & Management

Qualifications

Matric & a Diploma Essential. Preferably studying towards a business related degree.

Manual Drivers Licence

Experience

3-5 years Basic Accounts & Reconciliation, including general office duties
3 years Customer Service Experience

Skills and Knowledge

Analytical Skills

Excellent communication skills at all levels

Knowledge of Siebel, Portfolio and EDI would be an advantage; proficiency in Word & Excel is preferable.

Team Players who are systematic, accurate, patient, non-aggressive and service orientated will be the best suited to handle this position.

Languages

Required

Desirable

English

Zulu and Afrikaans

 

Competency Success Profile

Critical Competencies for Performance

Ensure each of the five Brambles Competency Clusters is represented in the profile

There should be no more than 10 competencies in the Success Profile

Performance Cluster

Competencies

FYI

Chapter

Required

Team

Developing Direct Reports & Others

Motivating Others

Building Effective Teams

Managing Vision & Purpose

Interaction

Interpersonal Savvy

Learning on the Fly

Managerial Courag

Organisational Agility

Customer

Customer Focu

Listening

33

Understanding Others

64

Integrity & Trust

29

Performance

Priority Setting

50

Drive for Results

53

Decision Quality

17

Functional / Technical Skills

24

Strategy

Business Acumen

5

Innovation Management

28

Strategic Agilit

Dealing With Ambiguity

Preferred Education

High School

Preferred Level of Work Experience

3 – 5 years

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected]

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